Shipping Policy

This Shipping Policy is governed by and subject to Rose and Ben Beauty’s posted Terms and Conditions. By placing an order with Rose and Ben Beauty, you agree to be bound by this Shipping Policy, as well as all other applicable terms, conditions, and policies outlined in our Terms and Conditions. In the event of any conflict between this Shipping Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

  1. Rose and Ben Beauty currently offers shipping to the United States, Austria, Australia, Belgium, Bulgaria, Canada, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Italy, South Korea, Lithuania, Luxembourg, Latvia, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Slovenia, Slovakia. Where available, you will be able to select your shipping method at checkout. Shipping costs are calculated based on the weight of your package and the country it is being shipped to.
  2. You may experience longer delivery times when shipping internationally or domestically to Hawaii, Alaska, or Puerto Rico.
  3. Please note that orders over $200 will ship via Signature Required, unless otherwise requested (please see "Signature Requirement" below).
  4. Orders placed before 3:30 PM EST on a weekday usually ship the same day. Please see ‘When Will My Order Ship?’ below for exclusions.
  5. All items ship from our fulfillment center in Atlanta, Georgia.
  6. The shipping methods offered on Rose and Ben Beauty’s website are provided by the carrier. The days represent an estimated time of arrival for how long it usually takes for a package to arrive after it has shipped. These dates are subject to change and are not 100% guaranteed.
  7. For time-sensitive packages, please be mindful of holidays, sales, and extreme or unsafe weather.
  8. Please ship to a secure location. Rose and Ben Beauty is unable to replace stolen mail.
  9. Rose and Ben Beauty is unable to alter the shipping method selected or the shipping address provided in an order after it has been shipped.
  10. Once a package has shipped, an order cannot be canceled or refunded due to carrier delays.
  11. International Shipping.
    • For international shipping, live carrier rates are provided upon checkout.
    • International delivery times vary and can take up to or more than 21 days.
    • Due to import restrictions, we are unable to ship the Quick Dry Brush Cleaner Spray to Alaska, Hawaii, Puerto Rico, or internationally.
    • If international shipping is not available in your country, please email support@roseandbenbeauty.com for assistance
    • Customs & Duties. All international orders require VAT, customs, and duty fees to be paid upfront at checkout. These charges are calculated based on the country of import and product value. By prepaying these fees, you can avoid additional delays or unexpected charges upon delivery. Rose and Ben Beauty assumes no responsibility for duties incurred on discounted, promotional, or giveaway items. Rose and Ben Beauty doesn't refund any fees, duties, or taxes related to International orders.
    • DHL eCommerce shipments are processed through USPS for international delivery.
    • You cannot use your own negotiated shipping rates.
    • Each country has unique shipping regulations that must be followed to ensure successful delivery. Failure to meet these requirements may result in delays, returned shipments, or destroyed packages.
    • Local Currency & Payment Methods. Customers can shop in their local currency and use local payment methods available at checkout for a seamless purchasing experience.
  12. Shipping Options.
    • First Class (USPS) – Offered at checkout for $6.95 for US residents only. Free shipping on orders $50 and over based on the subtotal. Once shipped, orders typically arrive within 3–5 business days via USPS. Shipping dates are provided by the carrier and are not guaranteed. Shipping fees will not be refunded due to carrier delays.
    • UPS Overnight – Excludes Saturday delivery. Offered at checkout for $35. Orders must be placed before 3:30 PM EST for same-day shipping. UPS will not ship to a P.O. Box. All orders placed after 3:30 PM EST on a Friday will ship the next business day. For possible Saturday delivery, please contact customer service before placing your order.
    • DHL eCommerce (International) – Offered at checkout for select international destinations. DHL eCommerce partners with USPS, providing a cost-effective international shipping option. Delivery times vary by country and are not guaranteed. The maximum order value is $1000 to use DHL eCommerce shipping and varies by country.

  1. When Will My Order Ship? Most orders placed before 3:30 PM EST usually ship same day (weekends excluded).

  2. Carrier Services & Modifications. Rose and Ben Beauty reserves the right to modify shipping methods, carriers, and service options without prior notice to customers. While estimated delivery dates are provided at checkout, these dates are not guaranteed, and Rose and Ben Beauty shall not be liable for any carrier-related delays. Rose and Ben Beauty may change its preferred carriers or adjust shipping services to ensure efficient and secure delivery.

  3. Presale. Presale refers to the ability to order and “reserve” an item that is out of stock, but is actively on its way to our warehouse. If you have purchased an item or items containing “presale” in the product title, your order will not ship until the presale item is back in stock. You can check estimated back-in-stock date on the product page. Presale items will not be shipped separately. Any order containing a PRESALE product will not be eligible for expedited domestic or International shipping.

  4. Tracking Numbers. After an order ships, an automated shipping confirmation will be sent to the email address provided in the order, including a tracking number. If you do not receive a confirmation, please check your spam or junk folder. If you have questions regarding tracking, please email support@roseandbenbeauty.com for assistance.

  5. Stolen Mail. Rose and Ben Beauty shall not be liable for packages marked as “Delivered” by the carrier. If you believe your package was stolen, please contact the carrier to file a claim and notify us within seven (7) business days so we can assist where possible. We recommend shipping to a secure location.

  6. Signature Requirement. Orders over $200 will automatically ship with a signature required. If the carrier attempts to deliver and there is no one to sign, the package will be taken to your local Post Office. If a package goes unclaimed, the mail carrier will issue a "RETURN TO SENDER", and it will be returned to our facility. If your order is over $200 and you wish to remove the signature requirement, please contact customer service prior to or immediately after the order is placed.

  7. Missing or Lost Mail. If the tracking number states "Delivered" but you have not received your package, please contact the carrier to file a Lost Package Claim. If the carrier is able to verify the package was lost or delivered incorrectly, email us a copy of the claim and the Case Number at support@roseandbenbeauty.com within seven (7) business days. Rose and Ben Beauty assumes no responsibility for lost packages without a valid Case Number or packages reported after seven (7) business days from the alleged “Delivery Date”.

  8. Address Error. Customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete. If we do not hear back from you within two weeks to confirm a correction, your order will be refunded. Any reshipment costs due to invalid addresses will be the responsibility of the customer.

  9. Returns. Subject to the terms and conditions set forth in Rose and Ben Beauty’s Return Policy, we accept returns of unused and unopened cosmetic brush products within thirty (30) days of delivery. To initiate a return, please email support@roseandbenbeauty.com.

  10. Limitation of Liability. To the fullest extent permitted by law, Rose and Ben Beauty shall not be liable for any loss, damage, or claim arising out of or in connection with the shipping, delivery, or non-delivery of your order. Our total liability shall be limited to the amount you paid for the purchased goods. We shall not be liable for indirect, incidental, or consequential damages.

  11. Force Majeure. We shall not be held responsible for delays or failure in fulfilling obligations due to causes beyond our control, including but not limited to acts of God, pandemics, or transportation disruptions.

  12. Fraud Prevention & Order Verification. We reserve the right to hold, review, or cancel any order at our sole discretion. For high-value or flagged transactions, identity verification may be required. Customers will be notified if a delay occurs due to this process.